Holiday Inn Express & Suites Buffalo Airport, an IHG Hotel

The staff at the front desk and in the dining area were very friendly and seemed to do their jobs very well.

We stayed twice at your hotel during this trip. First, we flew into Buffalo Airport and had reserved your hotel in advance. Then on our return to Buffalo at the end of our trip, we stayed again at your hotel. The breakfast the first time we stayed was excellent! There was a woman who was in charge and she was on top of everything! All the breakfast items were in stock and she kept everything very clean. Then, when we stayed at the end of our trip, a man was in charge of the breakfast area. It was pitiful. There was hardly anything available to eat and he seemed to care less.

Annie was the staff person i interacted with most. she has been there over 20 years and treats you like family. she deserves a raise or another day off. she was professional and charming. the breakfasts were tasty. the hotel was perfectly between our two main destinations.

Our stay was fantastic! The breakfast is excellent and the staff that worked this weekend were the best. The lady that was working in the breakfast dinning room was the most welcoming, hardworking, compassionate and friendly person I have met in the hospitality industry. She went above and beyond to make our mornings special. I would recommend 1000%.

Breakfast staff was unbelievable. They were very personable and tended to any and all of our needs.